Privacy Policy

1. Introduction

Factual Medical Diagnostic Centre ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Date of birth and gender
• Medical history and health information
• Lab test results and diagnostic data
• Payment information
• Communication records with our staff

3. How We Use Your Information

We use the information we collect to:

• Provide diagnostic and medical laboratory services
• Process and deliver your lab results
• Communicate with you about appointments and results
• Process payments for services rendered
• Maintain and improve our services
• Comply with legal and regulatory requirements

4. Data Security

We implement appropriate technical and organizational measures to protect your personal and medical information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access protocols.

5. Information Sharing

We may share your information with:

• Healthcare providers involved in your care (with your consent)
• Payment processors for transaction processing
• Government authorities when required by law
• Third-party service providers who assist our operations

6. Your Rights

You have the right to:

• Access your personal and medical information
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for data processing
• Receive a copy of your data in a portable format

7. Data Retention

We retain your personal and medical information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Medical records are retained in accordance with Nigerian healthcare regulations.

8. Contact Us